Software Engineer, C++, java, PSO, Project manager, ITjob in Subex Limited Adarsh Tech Park Banglore

Subex Limited Adarsh Tech Park
Outer Ring Road Devarabisannalli BANGALORE,
Karnataka,India 560037

Job Title : Software Engineer - C++
Education : BE / BTech / ME / MTech / MCA
Essential Skills : C++, Database (Oracle /SQL), Linux/Unix and OSS/BSS
Desired Skills : Experience in OOPS concepts
Experience Required : 1 - 3 Years
Role : SE/SA
Reporting To : Project Lead
Responsibilities : Analysis, design, coding and testing

Job Title : Software Engineer - Java
Education : BE / BTech / ME / MTech / MCA
Essential Skills : Java,  Database (Oracle /SQL), Linux/Unix and OSS/BSS/NMS/EMS
Desired Skills : Experience in OOPS concepts
Experience Required : 1 - 3 Years
Role : SE/SA
Reporting To : Project Lead
Responsibilities : Analysis, design, coding and testing

Job Title : Support Engineer - PSO
Education : BE / BTech / ME / MTech / MCA
Essential Skills : Minimum 1 years in similar roles Demonstrable track record of success and application of defined competencies Excellent troubleshooting and problem analysis skills. Knowledge and experience of working/troubleshooting on the UNIX Platform (HP-UX, AIX or Sun Solaris). Knowledge of Shell scripts Knowledge of databases like Oracle and MS SQL in the areas of Queries, procedures, blocks, performance tuning, etc
Desired Skills : Telecom domain knowledge of Network specific elements Technical support and customer handling experience
Experience Required : 1 - 3 Years
Reporting To : Manager / Associate Manager - Support
Responsibilities : Resolve problems reported by customers by analyzing, simulating and fixing them.
Track reported problems through the Problem tracking system and generate the necessary reports, root cause analysis, etc
Interface with customers to resolve customer reported problems/bugs, etc remotely and when required, at the customer site.
Take handover and carry out effective transition of projects from implementation to support.
Proactively work to take over new products into support and facilitate rapid engagement of support business.
Involve in the support framework development to enhance the support function and utilization of available resources to enhance the value customers get from our products and solutions.
Work closely with the development team to bring the product bugs and change requests into product enrichment propositions.
Proactively look for opportunities to help customer utilize the features of the products.
Carrying out trainings for customers both internal and external
Available to support customers on a 24*7*365 basis when the situation demands.
Readiness to take up new challenges as and when they come.
Groom and mentor junior engineers.
Competencies : Customer Focus and orientation: The ability to demonstrate concern for satisfying one's internal/external customers. This would mean understanding the needs, working with them to define problems and desired outcomes, managing expectations well, following up with the customers to make sure that results meet or exceed expectations.
Planning & Organizing: Planning and organizing for better customer management
Communications Skills: The ability to plan and deliver oral and written communication effectively
Interpersonal Skills: Ability to maintain relationship with Subexians and clients and ensure that the task which needs to be coordinated is completed effectively. Ability to skilfully interface with various departments with Subex
Initiative: Identify what needs to be done and then doing it before being asked or before the situation requires it. Does more than what is normally required in any situation. Seeks out others involved in a situation to learn from their perspective. Take independent action. Out of the box thinking ability.
Commitment: Ability to walk an extra mile and go beyond the call of duty to make things happen
Leadership: Willingness and ability to assist, guide and direct the needy in the workplace. Attitude to share success and to own up failures. Ability to make a quick and reasonably thought out decision and be a role model at Subex.
Self development: Initiatives for self development and learning to enhance knowledge which will help in the individual and the organization's growth

Job Title : PSO Lead
Education : Bachelor Of Engineering(BE),Master Of Computer Applications(MCA),Master Of Technology(MTECH),
Essential Skills : Management responsibility of front line support Team
Experience Required : 5-8 Years
Grade : E3
Reporting To : Project Manager, Global Support
Responsibilities : Staff Management
- Managing work load distribution within the FLS team through priority setting; Formal and informal staff performance appraisals;
- Coordination of on-call support within the FLS team.
Problem Management & Resolution
-  Coordinating the efforts of the FLS team to ensure the timely resolution of reported problems;
-  Handling the escalation of customer issues;
-  Balancing between customer needs and Subex business needs;
-  Ensuring that FLS staff keep the ticket tracking system current, with clear, concise and technically accurate updates.
Relationship Management
-  Providing primary management support to customers and account teams;
-  Managing customer expectations;
-  Proactively developing effective, trust-oriented customer relationships;
-  Building and maintaining solid working relationships with other Subex departments.
Software Problem Tracking
- Ensuring that the timelines for resolution of software defects match customer expectations;
- Interacting with the development teams to ensure that software defects are patched as required.
- After Hours Support Subex provides 24x7 support to our customers and hence must be available for escalations, via cell phone, during weeknights, weekends and statutory holidays as well as should be willing to work in shifts.
Strategy & Planning
-  Proactively recommending and implementing new and improved methods and procedures within the FLS team and across PSS;
-  Development of documentation and training associated with the policies and procedures of PSS;
Competencies : Productivity Skills Required High proficiency with:
-  E-mail (MS Outlook)
-  MS Office (Word, Excel,
-  MS Access & Crystal Reports
Leadership Skills Required Innovation
-  Ability to evaluate and select the best technical solution from a number of potential solutions proposed by the FLS team.
Ability to Work Under Pressure
-  Ability to handle concurrent issues, projects and tasks in a controlled and systematic manner to ensure high-quality support of customers and partners.
Commitment To Success
-  Demonstrate outstanding commitment to the timely and efficient resolution of problems encountered by internal and external customers to ensure success in a win-win Subex/customer/partner environment.
Effective Communications Skills
-  Clear, concise and articulate verbal and written communications skills that can be directed at senior management, technical resources, and customers alike in a consistent and highly effective manner;
-  Ability to escalate customer issues in a timely fashion and with the appropriate information.
Personnel Development & Mentoring
-  Ability to mentor staff to assist with career development, training and project selection/assignment;
-  Act as a role model to all staff and set an example for professionalism and conduct.
Technical Skills Required Core I.T./Telecom Technologies
-  High level understanding of relevant I.T./Telecom technologies;
-  Functional understanding of billing, RA and FMS space that the Subex products interact with.
Other Relevant I.T./Telecom Technologies
-  High level understanding of the concepts of relevant I.T./Telecom technologies and understanding of telecom billing s/w.
Principles of Telecommunications BSS
-  In depth understanding of the principles pertinent to BSS space like GPRS, Voice communication, Interconnect billing, routing, etc

Job Title : Project Manager - RMS (Java)
Education : Bachelor Of Engineering(BE),Bachelor Of Technology(BTECH),Master Of Engineering(ME),Master Of Technology(MTECH)
Essential Skills : * Good knowledge of core Java, Database skills (either Oracle or Microsoft SQL database)
* Good knowledge of programming UI interfaces preferably using web technologies (GWT, JSF etc.)
* Should have worked in telecom domain and knowledgeable about telecom networks
* Should have worked in the software development of telecom OSS / BSS products (e.g. billing systems, mediation systems etc.)
* We can also interview candidates with background in NMS / EMS software development provided the candidate is willing to work on the kind of products RMS has.
Desired Skills : Experience about 10 years in the software industry.
Experience Required : 8 - 11 Years
Role : Project Manager
Responsibilities : * Managing a team of software developers in roadmap development
* Ensuring the analysis of all requirements, translating them into appropriate design
* Enforcing all Subex defined development processes strictly in the team
* Delivering the development of new product versions with very good quality and as per defined timelines
Competencies : * Software development practices and processes (e.g. Agile approaches, XP etc.)
* Should have led software development teams independently (people management experience)
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