Product specialist / Business Analyst, Team Lead - CSG, System Administrator, Test Manager, Process Associate, Product Specialist, Product Management/ Pre Sales Executive Jobs in INSZoom Software India Bangalore

INSZoom Software India Pvt. Ltd.
Brigade Tech Park, No.134/1,Block-B, 8th Floor,
Whitefield Main Road, Bangalore - 560 066

INSZoom Software India Pvt. Ltd with offices in the United States, India and UK, INSZoom is the world's largest immigration software company, with solutions for domestic and global immigration lawyers based in the U.S., Canada, Australia and the U.K., corporations, universities, healthcare organizations and non-profit groups. We provide comprehensive, open commerce platforms that allow our clients to share valuable information online, process immigration applications faster and stay compliant.

1) Position Product specialist / Business Analyst (L1)

Skill Set
1. Communicative skills.
2. Product knowledge
3. Basic Understanding of Web application logics and database
4. Documentation skills
5. Coordination skills with various technical teams.
6. Exposure to SQL/any RDBMS

Job Description
1. Manage the assigned accounts.
1. Account management
2. Support
3. Quarterly Enhancements and Upgrades
4. Small Projects
5. Tracking Project effort and cost
2. Handle the escalations from the clients
3. Handle the customer specific documentation, presentation, manuals if any
4. Coordinate with teams like IT, Development, Training and Finance
5. Timely escalation of issues

2) Position Sr. Product specialist / Sr. Business Analyst (L2)

Skill Set
1. Communicative skills.
2. Analytical skills
3. Extensive Product knowledge
4. Client specific process knowledge
5. Coordinating skills with various technical teams.
6. Exposure to SQL/any RDBMS

Job Description
1. Manage Major Corporate accounts and implementation
1. Account management
2. Support
3. Quarterly Enhancements and Upgrades
4. Implementation Projects
5. Tracking Project Effort and cost
2. Handle the escalations from the clients
3. Handle the customer specific documentation, presentation, manuals if any
4. Handle application consultation, configuration calls with new prospects or existing clients
5. Data Analysis and mapping for migration projects.
6. Exposure to SQL/any RDBMS

3) Position / Designation Team Lead - CSG

Skill Set
1. Effective and assertive communicative skills.
2. Team management and mentoring skills
3. Strong Analytical skills
4. Project management and leadership exposure
5. Delivery management
6. Comprehensive problem solving abilities.
7. Extensive Product knowledge
8. Exposure to SQL/any RDBMS

Job Description
1. To recruit, induct and develop/ maintain a team
2. Train, mentor and coach team members to help climb them the learning curve
3. Project deliveries
4. Liaise with support functions – IT, Admin, Transport, Finance, HR to solve any relevant issues
5. Track and manage work of the team
6. Develop back up and contingency plans
7. Manage Major corporate accounts
1. Account management
2. Support
3. Quarterly Enhancements and Upgrades
4. Projects
5. Billing for custom work
8. Handle client escalations
9. Handle RFPs and presales for prospects
10. Manage migrations and implementations
11. Data Analysis and mapping for migration projects.

4) Position System Administrator
Department IT Infrastructure & data Security
Experience 3 to 4 Yrs

Skill Set
1. Required skill sets include a high level of skill of IT infrastructure.
2. Work Experience on Internet Information Server, outlook exchange configuration/POP3 (Mandatory)
3. MCSE/CCNA would be compulsory.
4. Knowledge on Win 2003, server and work stations, Routers/Firewalls/ Network maintenance and SQL Server (optional)

Job Profile
1., Inc., the world's largest immigration software company, seeks a System Administrator to join our team of exceptional designers and engineers.
2. The System Administrator will work closely with our Manager-ITIL; the position will work closely with INSZoom's India-based development team in various aspects of product development.
3. Candidates should have a high level of proficiency in administration and technical support.
4. Candidates should have experience working with a range of assignments: Installation, support, maintenance of servers, troubleshooting, Interconnectivity, maintaining & Scheduling backups, etc so as to have smooth system administration.

5) Position Test Manager

This person will be key player to build a QA team almost from scratch. It will require defining processes and building test artifacts.


1. Well conversant with Use Case, test Scenarios etc
2. Hands on Tools experience (Microsoft Suite) for Automated testing
3. Exposure to Build and release process
4. Understanding/experience in Agile Software Development Methodology

Non Technical / Leadership:

1. Manage 10+ people
2. Excellent Business Acumen – should be able to analyze and understand business requirements. The applicant should be able to talk to customer, represent the product and understand customer needs. He should be able to articulate that clearly to the team.
3. Mentor beginners and monitor the progress
4. Represent their team to the senior management with objective results.

6) Position Process Associate
Experience 2 years

Skill Set
1. Background from Finance domain an added advantage.
2. Good PC and database knowledge and project/process management skills
3. Excellent communication skills
4. Initiative and independence; Customer focus
5. Must have knowledge of Excel
6. Basic accounting
7. Knowledge about implementing finance processes.
8. Understanding the client queries
9. Excellent written/verbal communication skills
10. Experience in International BPO

Job Description:
1. Should be comfortable interacting with clients and handling escalations.
2. Timely response to the client.

7) Position Product Specialist (Support)
Qualification B.Com/ B.Sc. /BCA
Experience 1 to 3 years.

Skill Set
1. Excellent oral and written communication skills.
2. Prior experience in handling international clients is a big PLUS.
3. Analytical and Application Software Usage.
4. Project Management skills.

Job Profile
1. The Product Specialist (Support) will provide remote product/software support to the US and other international clients from the Bangalore offshore development centre.
2. Interacting with US and other Clients on application usage and handling projects.
3. The position communicates between the client and the development team for project executions.

8) Position Product Management/Pre Sales Executive
Qualification B.Com/ B.Sc. /BCA
Experience 1 to 2 years.

Skill Set
1. Requires 1 - 2 years experience in a software environment in a Product Management or Business Analysis
2. Prior work experience in a technology or analysis role in a Call Center is ideal/preferred.
3. Effectively build interpersonal relationship skills in order to establish working relationships with direct reports, peers and colleagues.
4. Able to bring about great results by preparing for problems or opportunities in advance; transform and create productive business outcomes.
5. Undertake additional responsibilities and respond to situations as they arise.
6. Exhibit a “can-do” approach and inspire associates to excel, confront negative attitudes and develop a team spirit.
7. Excellent written, verbal, presentation communication skills. Must be able to read and interpret complex information, talk with customers and listen attentively.

Job Profile
1. For the product or set of products - define product vision, themes, release strategy, and roadmap, including product requirements features and timing of releases.
2. Make tradeoff decisions for all features of the products driven by business metrics
3. Develop detailed functional specifications of the product features under consideration and/or selected and approved products.
4. Understand and handle customer dissatisfies (gap analysis) based on feedback from internal sources, the existing customer base, prospects, and competition and make determination on product modifications and/or improvements.
5. Keep abreast of the overall industry trends and technical innovations and how new technology is applicable for customer usage as it relates to the products
6. Work with our User Experience Design team to perform usability studies and provide usability driven requirements for UI features.

Salary Best in the industry
Location Bangalore

To apply to any of the below mentioned positions, please mail your resumes to with the position mentioned in the subject line.

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